Dorset Council: Warning over 'alienating' technology plans

A council report said the plans included phone systems with intelligent voice automation and artificial intelligence to help staff manage internal processes.It said investment in its Our Future Council Transformation Plan could deliver savings of between £18m and £38.5m.A meeting of the council's Joint Overview Committee heard the authority not only had to buy the equipment needed, it was likely to have to buy in the expertise to go with it – as not enough of its own staff had the necessary..